Refund policy


Pre-ordered items, hand painted items, gift cards, stickers and accessories are NOT eligible for returns, exchanges, or refunds. 

Apparel orders may be returned so long as:

a. Your clothing items are new, unused/unworn, and in the original packaging and tags.

b. Returning requests are made within 14 days of purchase.

c. The item was not purchased on final sale. 

Once a qualified return is received we will proceed  with your refund as soon as possible. The charges placed on your card will be credited to you. 

***The customer assumes all cost of shipping the product. 

Please be aware that refunds may take up to 10 businesses days to be show on your back account. 



*Due to the Coronavirus outbreak + holiday season USPS is experiencing delays starting October 1st, 2021. 

All Three Eleven orders are shipped from our office located in Marietta, GA. Processing can take from 1 to 3 business days.

- All orders will be packaged and shipped within 3 business days. After that, shipping usually takes 3-7 business days to arrive.

If you have a packaged marked as delivered but you have not received we ask you to take the following approaches:

1. Check with neighbors or your complex front office.

2. Contact your local Post Office. 

3. Contact us at please include your order number.  

*** If your purchase arrived damaged, whether with manufacturing issues or shipping damages, please contact with photos of the damaged product and shipping box and we will replace it. 

* The buyer is responsible for all extra shipping fees. 

* Three Eleven is not responsible for refunding or reshipping lost orders due to an incorrect address provided at check out.